Open the start menu and locate the control panel.

Select Network and Sharing Center.

Under the 'Change Network Setting' window, you will see the Troubleshoot Problems’ option.

Troubleshoot "internet connections."

For troubleshooting the wireless network, Ethernet, or other network adapters, choose 'Network Adapter' in the same tab. This can help you figure out the cause of the issue with the modem or internet connection.

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